This policy explains when the one-time bot access (licence) fee may or may not be refunded. It does not cover your trading capital, which is never paid to Algomatic and stays in your own broker account.
1. Nature of the product
You are buying a licence to access digital software (a trading bot) that is delivered to you after payment. Because it is a digital product that is made available immediately on delivery, access fees are generally non-refundable once access has been provided.
2. When a refund may be considered
- Access not yet delivered: if you have paid but we have not yet provided your bot access, you may request a refund within [X] days of payment.
- Duplicate or incorrect payment: if you were charged twice or paid the wrong amount, contact us and we will review and correct it.
- Non-delivery: if we are unable to deliver the access you paid for, you are entitled to a refund of that access fee.
3. When refunds are not available
- After the bot access/licence has been delivered to you.
- For trading losses of any kind — access fees are for the software, not for performance, and returns are never guaranteed (see Risk Disclosure).
- Where the request results from your failure to meet requirements (e.g. incompatible account type, insufficient capital, or not following setup instructions).
- For breach of our Terms, fraud, or abuse.
4. How refunds are paid
Approved refunds are paid in cryptocurrency to the originating wallet (or another wallet you verify), for the amount actually received by us, less any network and processing fees. Because of crypto price movement, the fiat value at refund may differ from the value at payment; we refund the crypto amount received, not a fiat equivalent, unless required otherwise by law.
5. How to request a refund
Email hello@algomatic.ai from the address used at checkout, with your order reference and transaction/wallet details. We aim to respond within [X] business days.
6. Your statutory rights
Some jurisdictions grant consumers a cooling-off or withdrawal right for digital purchases, which may be lost once you agree to immediate delivery. Nothing in this policy limits rights you have that cannot be waived under applicable law.